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FAQ
All of us at Surmotech look forward to being “the manufacturing department you wish you had” and are pleased to answer any questions you may have. Following are some commonly asked questions. Should you require additional information, please don’t hesitate to contact us at 585-742-1220 or e-mail sales@surmotech.com.
Q: How long have you been in business?
Our company was established in 1990
Q: What is your production capacity?
Prototypes to several thousand boards per month
Q: Where are you located?
We are located at 7676 Netlink Drive, Victor, New York 14564
For directions, please click here
Q: What is your standard turnaround time?
Quoting: 10 days for turnkey, 48 hours for consignment
Prototypes: 1-5 days
Consignment: 2-3 weeks
Turnkey: Variable, dependent upon component lead times
For more information, please call our sales department at 585-742-1220 or
e-mail sales@surmotech.com
Q: Do you have double-sided SMT capabilities?
Yes
Q: Do your capabilities extend beyond printed circuit board assembly?
Yes, at Surmotech, we frequently perform value-added operations that are post-circuit board assembly. Some of these vital operations include test, wire harness assembly, chassis builds and full product builds.
Q: To get a quote or place an order, where should I send my files?
Please direct your files to sales@surmotech.com
Q: For quoting purposes, what types of files does Surmotech require?
For Consignment:
Assembly drawing
BOM (Any electronic format, ASCII or Excel)
For Turnkey:
Gerber files
BOM (Elect. Format, ASCII, Excel, with manufacturer(s) P/N)
Q: What is the thickness of the board you can process?
.031" - .125"
Q: What is the largest PCB you can fabricate?
16" X 16"
Q: Do I need to have my bare boards electrically tested?
Yes
Q: Are your prototypes built differently from production?
No. But we would prefer to run the prototype through a production process to assure manufacturability.
Q: What CAM software do you use?
Circuit CAM (Prefer to have neutral CAD file)
Q: What is the difference between Class II and Class III inspection?
Class II: Dedicated service electronic products. Includes communications equipment and sophisticated business machines such as telephones and fax machines
Class III: High-performance electronic products. Includes the equipment and products where continued performance-on-demand is critical such as military and medical equipment (For more information, please visit: http://www.ipc.org/)
Q: What is the smallest BGA you can process?
0.4mm (0.016") ball width is the minimum we can process.
Q: Do you X-ray BGAs?
Yes (X-ray equipment)
Q: What equipment do you use?
Find out here
Q: What kind of formats do you design in?
Any format
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