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Customer Satisfaction Survey


Our goal at Surmotech is 100% customer satisfaction. We value the opinions of our customers—and appreciate your time in completing this survey so that we may obtain information that will enable us to continually improve our service to you.
Personal Information
Fields marked with * are required fields.
Your Company Name: * 
Email Address:  
When was your most recent Purchase: *  One Month Ago
Three Months Ago
Six Months Ago
Other
How prompt is our response time    
to your phone calls, e-mails, or fax: * 		 Within One Hour
Same Day
Next Day
Two or More Days
Rate the Sales Team's understanding    
and needs of your business: * 		 Poor
Below Average
Average
Above Average
Excellent
Rate the accuracy and timeliness of    
our quoting process: * 		 Poor
Below Average
Average
Above Average
Excellent
When comparing the quality of products    
to other suppliers, how does Surmotech rank: * 		 Poor
Below Average
Average
Above Average
Excellent
Rate our on-time delivery performance: *  Poor
Below Average
Average
Above Average
Excellent
Will you place a new order/re-order    
with Surmotech in the future: * 		 Yes
No
If you have experienced our RMA process:    
Are you satisfied with our RMA    
turnaround and responsiveness: * 		 Yes
No
N/A
Would you recommend our product/services to others: *  Yes
No
Rate our timeliness and accuracy of    
answers to technical questions: * 		 Poor
Below Average
Average
Above Average
Excellent
Rate our overall level of customer service: *  Poor
Below Average
Average
Above Average
Excellent
Please rate your overall satisfaction with Surmotech: *  Poor
Below Average
Average
Above Average
Excellent
Your satisfaction is important to us.
Your comments will be valuable in our dedication
to deliver the best quality and services to you.

 



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